Privacy Policy

ClevelandHomebrewShop respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following categories of data:

• Identity & Contact Data: name, email address, phone number, and any message content you submit via our contact forms.
• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: pages visited, time spent, and interactions with our site, collected via analytics tools.
• Cookies & Tracking: We use essential cookies for site functionality and optional analytics cookies to improve your experience. You can manage cookie preferences in your browser settings.

2. How We Use Your Data

Your data is used only for the following purposes:

• Responding to your enquiries and providing home brewing education, consulting, or production support.
• Improving our website content and user experience through aggregated analytics.
• Complying with legal obligations and protecting our rights.

3. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our website and business, including:

• Web hosting providers
• Analytics services (e.g., Google Analytics)
• Email and form processing services

These providers are contractually bound to protect your data and use it only for the services we request.

4. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are stored for a maximum of 12 months unless a longer retention is legally required.

5. Your Rights

Depending on your location, you may have the following rights under data protection laws such as GDPR or CCPA:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Portability: Receive your data in a structured, commonly used format.
• Opt-out: Withdraw consent for analytics or marketing cookies at any time.

To exercise any of these rights, please contact us using the details below.

6. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Anti-Misrepresentation

ClevelandHomebrewShop does not make misleading claims, create false urgency, or use fake endorsements. We do not imply affiliation with any government body, certification authority, or brand without explicit permission. Any testimonials or results shared are genuine and not guaranteed for every individual.

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

We reserve the right to update this policy. Changes will be posted on this page with an updated revision date.